Shipping and Delivery Policy

This Shipping and Delivery Policy applies to all digital products, services, and materials purchased or accessed through the TalentGro Global platform. As an EdTech company, our primary deliverables are digital in nature, including online courses, career assessment reports, counselling sessions, and training materials.

This policy outlines how digital goods and services are delivered to our users.

TalentGro Global provides digital services accessible from anywhere with an internet connection. Our primary service areas include:

• India: All states and union territories, with on-ground programs available in select cities.
• International: Digital services are available globally. On-ground programs are currently limited to India and the United States (Folsom, CA).

Some services may have geographic restrictions based on regulatory requirements or program availability.

All digital products and services are delivered electronically at no additional shipping or delivery cost. The price you pay at checkout is the total price for the service.

For any physical materials (certificates, printed reports, or merchandise), shipping costs will be clearly displayed at checkout before payment. Physical shipping costs vary based on delivery location and shipping method selected.

Delivery timeframes vary by product and service type:

• AI Career Assessment Reports: Generated and delivered within 24-48 hours of completing the assessment.
• Course Access: Immediate access upon successful payment confirmation.
• Counselling Session Booking: Confirmation within 2 hours; session scheduled within 3-5 business days.
• Training Materials: Available for download immediately after enrollment confirmation.
• Physical Certificates: Dispatched within 7-10 business days after program completion.

Orders are processed upon successful payment confirmation from our payment gateway (Razorpay). You will receive an email confirmation with order details and delivery information.

Processing times may vary during peak periods (exam seasons, enrollment drives). We strive to process all orders within the stated timeframes and will notify you of any delays.

Digital products and services are delivered through the TalentGro Global platform. Upon purchase, you will receive:

• An email confirmation with access instructions.
• Login credentials (if not already registered) to access the platform.
• Direct links to your purchased content or scheduled services.

Access to digital content is tied to your registered account and is non-transferable unless explicitly stated otherwise.

If you experience any issues with the delivery of your purchased products or services, please contact our support team immediately. Common delivery issues include:

• Not receiving access confirmation email (check spam/junk folders first).
• Unable to access purchased content on the platform.
• Delayed delivery beyond the stated timeframe.

For refund eligibility related to delivery issues, please refer to our Refund Policy.

You can track the status of your orders and service deliveries through your TalentGro Global account dashboard. The dashboard provides:

• Order history with current status.
• Access links to purchased digital content.
• Scheduled session dates and times.
• Certificate generation and dispatch status.

For any tracking inquiries, contact our support team at Contact@talentgroglobal.com.

Certain restrictions may apply to the delivery of our services:

• Digital content requires a stable internet connection for access and download.
• Some assessment tools may require specific browser versions or device capabilities.
• Live counselling sessions require a working webcam and microphone.
• Physical deliveries are subject to courier service availability in your area.

TalentGro Global is not responsible for delivery failures caused by incorrect information provided by the user.

For any delivery-related questions or issues, our support team is available:

• Email: Contact@talentgroglobal.com
• Phone: +91 98888 77722
• Hours: Monday to Friday, 9:00 AM to 6:00 PM IST; Saturday and Sunday, 10:30 AM to 2:00 PM IST

We aim to respond to all delivery-related inquiries within 24 hours during business days.

TalentGro Global reserves the right to modify this Shipping and Delivery Policy at any time. Changes will be effective immediately upon posting on the Platform.

We will notify users of significant changes via email or platform notification. Continued use of the Platform after changes are posted constitutes acceptance of the updated policy.

This policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mohali, Punjab, India.